Returns & Exchanges
At Kavee USA, we want you and your small pets to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all components and manuals are included to maintain eligibility for a refund.
Ship the Items
Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing